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Terms & Conditions

Thank you for visiting Chilham Bridal. We hope that you are over the moon with your dress and excited to wear it on your special day. Please see our Terms & Conditions below:

CHECK BEFORE YOU BUY

As dresses are ex-sample or pre-owned there may be very slight imperfections. It is the buyer’s responsibility to fully check over the dress before purchasing to ensure they are happy to take the dress in the condition it is in.

Chilham Bridal will not be held responsible for any damages incurred after the sale of any item.

REFUND & EXCHANGE POLICY

Chilham Bridal does not offer any refunds or exchanges on any dress purchased.

HOLDING DEPOSITS

A deposit of £100 will hold a dress for 7 days. If at the end of the week the dress has not been paid in full and collected, the customer will lose their deposit and the dress will become available to other customers.

ALTERATIONS

Customers are solely responsible for all work carried out and costs of any alterations with our recommended seamstresses. Chilham Bridal will not be liable for any alterations or charges relating to any dresses purchased from us.